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Who Handles Your Emergency Calls After-Hours?

Who Handles Your Emergency Calls After-Hours?

Today a municipality must fulfil a number of responsibilities in order to give its residents the best possible quality of life. From coordinating everything from snow clearing to the repair of street lights, municipalities have a never-ending list of things to do, often on a tight budget.  Communicating with, and responding to citizens inquiries should be at the top of the list.

Are You Ready for Shopping Season? How Outsourcing Your Order-Taking can Help

Are You Ready for Shopping Season? How Outsourcing Your Order-Taking can Help

From the small business to online retailers, there is nothing like the holiday season to get people in the “store” and drive revenue. With this season quickly approaching, many businesses are getting their ducks in a row.  The unfortunate fact of the holidays is that it is the one point where customer loyalty goes out the window, and no matter what your relationship with your customers is like, they will go elsewhere if you can’t meet their needs. If this is a situation that you’re familiar with, you may be interested in exploring what an order-taking service could do for you.  

Do Awards Really Matter?

Do Awards Really Matter?

Telelink was recently awarded the 2016 Award of Excellence by CAM-X, the  industry trade association for call answering services and call centres, at their week-long convention and trade show in Quebec City, Quebec. This is the 13th consecutive year that we have won this award, and while some companies may be content to rest on their laurels – if they are winning awards, they must be doing well, or so the thinking goes –  at Telelink, we use every win to motivate ourselves further into providing the best possible service for our customers. Awards are certainly nice to get, though we feel they should serve a purpose beyond recognition or marketing.

Are You a Solopreneur?

Are You a Solopreneur?

In recent years, there has been a rise in solopreneurs - people looking to build and sustain a company where they will remain the only full-time employee. This concept is different from other business models, even some sole proprietorships, where the goal is to work toward building a team, or until there’s a buyout. The solopreneur is ultimately responsible for every single aspect of their business. Does this sound like you? If so, read on!

Exploring Safety Monitoring: In-House vs. Third-Party

Exploring Safety Monitoring: In-House vs. Third-Party

Safety monitoring: unless you are in a specific part of a large operation, or your business heavily involves transporting materials or having unsupervised workers in the field, it’s a practice that you more than likely haven’t put much thought into. While it’s true that not every business is required by law to have a safety monitoring solution, there are plenty of choices available for those that do. Is safety monitoring right for your business, and if it is, would having an in-house or third-party solution be more advantageous?

Answering Solutions for Trades: Building Stronger Relationships and Getting More Done

Answering Solutions for Trades: Building Stronger Relationships and Getting More Done

To put the sector in rather romantic terms, blue-collar work is the foundation upon which the American Dream was built, and the various trades that make up the umbrella of blue-collar work remain extremely significant today. While technology has significantly changed the way that such jobs are performed, a strong demand for tradespeople remains, whether they are plumbers and electricians or woodworkers and blacksmiths. Does the modern tradesperson have to juggle too many things in order to deliver results that both they – and their customers – can be proud of, and how might utilizing a call answering service be able to help them achieve their goals?

Emergency Response Planning: What You Need to Know

Emergency Response Planning: What You Need to Know

While having emergency and safety procedures are vital for all businesses and mandatory for most, there is not much incentive to ensure their continued maintenance. As time passes, a company’s structure will be rearranged - employees will be assigned to new roles, and it’s reasonable to assume some staff turnover. The excitement may wear off, but it’s vitally important to keep a company’s emergency response plan up to date. Even with procedures in place, the absence of a few people can dramatically alter the effectiveness of a response.

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