Telelink of St. John's, NL has been honored with the prestigious 2017 ATSI Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services, recognized Telelink at ATSI’s 2017 Annual Convention held at the Palmer House Hilton in Chicago, IL.
The Call Center Award of Distinction is a tool used to measure the skills of professional Call Center Agents throughout North America and the UK over a six-month period.
An independent panel of judges score call-handling skills for “enhanced service” applications, focusing their attention on the cornerstones of the Call Management Industry. Criteria measured include:
- Customer Relationship Management (CRM) Capabilities
- Courtesy to Caller
- Overall Professionalism
- Use of Proper Call Techniques
- Response Times
- Accuracy of Call
“The ATSI Award of Distinction focuses on longer, more involved cal ...
St. John’s, NL (April 27, 2017): Telelink Response Centre announced today that it has successfully achieved its certification to the new ISO 9001:2015 standard – ensuring it stays ahead of the curve in delivering 24/7 live safety monitoring and response solutions and inbound customer support services to industry leading clients. The new ISO 9001:2015 standard places an increased focus on risk management, alignment to corporate objectives, and leadership engagement. It ensures quality policies and procedures are current and match what is happening in today’s business operations.
“Our philosophy is that we can always be better and do better,” says Cindy Roma, Telelink Co-CEO. “So when we were re-registering for ISO 9001:2008, we looked at the possibility of completing the transition audit to the new ISO 9001:2015 standard and decided to go for it early. We knew we had to have the necessary tools and processes needed to manage risk for ourselves and our customers.”Telelink is one of the ...
Grimsby, ON, October 3, 2016 - Introduced in September 2008, the Donald Swift Education Endowment (DSEE) is borne of the belief that if any individual is given an opportunity not normally available to them, a motivated personality would deliver amazing results. The DSEE award is presented annually to the person who is deemed to most exemplify the mission statement and values promoted by CAM-X.
Maintaining operational productivity while minimizing the risks of a traveling workforce can be a difficult balance to strike.
Dial-in for our free 45 minute webinar and discover best practices proven by some of the world's safest organizations, current and upcoming regulations, and how advances in practices and technology are keeping employees safer than ever while minimizing losses and improving operational efficiency
To register, visit our signup page here: http://services.telelink.ca/journey-management-webinar/
Telelink is featured in November's issue of the Business News, a monthly magazine published by the St. John's Board of Trade.
Telelink of St. John's, NL has been honored with the exclusive 2015 CAM-X Award of Excellence for the 12th consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Telelink was presented with the Award recently at the CAM-X 51st Annual Convention and Trade Show held at the Hilton Doubletree in Charleston, SC.
Telelink is proud to announce the release of Signal, a new Lone Worker Safety App currently available for iOS and Android devices. Signal is an anywhere-access app, designed to keep your lone workers safe and protected while in the field.
On October 3rd at the EOY Atlantic awards gala in Halifax, Cindy and Sydney were named the EOY Atlantic Information Technology category award winners! An overall winner across seven other categories was also named, and will represent the Atlantic region at the national gala held in Toronto in November. Congratulations to overall Atlantic Entrepreneur of The Year winner, Robert Crosbie, on this amazing accomplishment.