Before I joined Telelink Response Centre several years ago, I had never heard of Journey Management, and my idea of a Trip Risk Assessment was asking myself how many coffees I would need to get to where I was driving. Over the last several years I have spent more time talking about Journey Management and driver safety than talking about my dogs - and I spend an obscene amount of time talking about my dogs. Most companies these days understand the need for, and invest in, a solid driver safety program; IVMS, fatigue management training, and defensive driving courses are just some of the common tools employed to protect drivers. Some companies go the extra mile and invest in a Journey Management program.
To develop a comprehensive lone worker strategy in the utility industry, we need to think outside the box and beyond the predictable. I’m sure you must be thinking, “There is no way magic, mind reading and lone workers in the utility industry have anything in common.”. I know it sounds like an illusion, but there is indeed a common thread.
A couple of weeks ago, I attended the Safety2017 conference in Denver put off by the American Society of Safety Engineers.
As a marketing consultant, I get to peek inside many organizations to see first-hand its inner most workings. During my time at Telelink, it has become abundantly clear to me that this is an organization that truly lives and breathes its core values. Paramount of which is a desire to “make a difference”.
One of the many ways this idea is expressed is through the act of giving. As Sydney Ryan, Telelink’s Co-CEO noted “Many of Telelink’s charity initiatives originate from the staff finding out about a great cause and asking if, together, we can help. It has been in Telelink’s blood from its earliest days to help out where it can. It naturally grew to become big part of our corporate culture. It gives me such pride to see the staff not just believe in this but also act upon it.”
Two of Telelink’s many charity champions are Stephanie Donovan and Jillian Spurgeon. Both are quick to point out that it is the immediate b ...
Day-to-day decisions for many companies can monopolize the energy of its key decision makers. Carving out the time to consider your higher level strategic view that could fundamentally impact the direction of a business takes a strict discipline and a strong determination. However, when this is accomplished, the rewards and long-term benefits make the effort so worthwhile.
Take for instance the critical decision of whether or not to outsource your call center or call answering requirements. Here are top 4 reasons why you might consider outsourcing:
1. Cost savings: Outsourcing to vendors that specialize in a given function create efficiencies. It also reduces or, in some cases, eliminates the need to create and maintain the IT infrastructure needed to perform, manage and track these activities. That alone is enough for many to make outsourcing a priority.
2. Reducing staffing requirements: This is of particular importance for companies that experience demand fluctuations ...
Today a municipality must fulfil a number of responsibilities in order to give its residents the best possible quality of life. From coordinating everything from snow clearing to the repair of street lights, municipalities have a never-ending list of things to do, often on a tight budget. Communicating with, and responding to citizens inquiries should be at the top of the list.
From the small business to online retailers, there is nothing like the holiday season to get people in the “store” and drive revenue. With this season quickly approaching, many businesses are getting their ducks in a row. The unfortunate fact of the holidays is that it is the one point where customer loyalty goes out the window, and no matter what your relationship with your customers is like, they will go elsewhere if you can’t meet their needs. If this is a situation that you’re familiar with, you may be interested in exploring what an order-taking service could do for you.
Recently, one of our team members, Laura Fudge, attended the 2016 Canadian Society of Safety Engineering conference. Here is the first part of her account of the event.
Telelink was recently awarded the 2016 Award of Excellence by CAM-X, the industry trade association for call answering services and call centres, at their week-long convention and trade show in Quebec City, Quebec. This is the 13th consecutive year that we have won this award, and while some companies may be content to rest on their laurels – if they are winning awards, they must be doing well, or so the thinking goes – at Telelink, we use every win to motivate ourselves further into providing the best possible service for our customers. Awards are certainly nice to get, though we feel they should serve a purpose beyond recognition or marketing.