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10 things we learned @ our industry conference last week: and why sharing with your competitors works.

Oct 24 2017

As business owners, we are constantly looking for learning resources on how to make our business a better place to work, run more efficiently, and be more profitable for all the stakeholders. Reading the latest NYTimes best selling business thought leaders’ books, Youtube videos, How- To conferences, and industry events. It’s hard to know where to spend your time and money. Although Cindy and I have done all of the above, albeit sporadically, depending on where we were in the growth of our company and our personal lives, one source for learning that we have found to be extremely valuable is our own industry event. Every year, CAM-X, The Canadian Association of Message Exchanges ( a name that we evolved to years ago, when we didn’t want to be called either an answering service or a call centre, which many are now proudly reverting back to ) holds a conference somewhere across our country, or occasionally in a southern locale. Keynotes, and industry owner ...

The Bottom Line Business Case for Journey Management

The Bottom Line Business Case for Journey Management
Before I joined Telelink Response Centre several years ago, I had never heard of Journey Management, and my idea of a Trip Risk Assessment was asking myself how many coffees I would need to get to where I was driving. Over the last several years I have spent more time talking about Journey Management and driver safety than talking about my dogs - and I spend an obscene amount of time talking about my dogs. Most companies these days understand the need for, and invest in, a solid driver safety program; IVMS, fatigue management training, and defensive driving courses are just some of the common tools employed to protect drivers. Some companies go the extra mile and invest in a Journey Management program.

Magic, Mind Reading, and Lone Workers in the Utility Industry

Magic, Mind Reading, and Lone Workers in the Utility Industry
To develop a comprehensive lone worker strategy in the utility industry, we need to think outside the box and beyond the predictable. I’m sure you must be thinking, “There is no way magic, mind reading and lone workers in the utility industry have anything in common.”. I know it sounds like an illusion, but there is indeed a common thread.
A couple of weeks ago, I attended the Safety2017 conference in Denver put off by the American Society of Safety Engineers.

How Making a Difference Really Makes the Difference

Sep 15 2017
How Making a Difference Really Makes the Difference
As a marketing consultant, I get to peek inside many organizations to see first-hand its inner most workings. During my time at Telelink, it has become abundantly clear to me that this is an organization that truly lives and breathes its core values. Paramount of which is a desire to “make a difference”. One of the many ways this idea is expressed is through the act of giving. As Sydney Ryan, Telelink’s Co-CEO noted “Many of Telelink’s charity initiatives originate from the staff finding out about a great cause and asking if, together, we can help. It has been in Telelink’s blood from its earliest days to help out where it can. It naturally grew to become big part of our corporate culture. It gives me such pride to see the staff not just believe in this but also act upon it.” Charity Champions Two of Telelink’s many charity champions are Stephanie Donovan and Jillian Spurgeon. Both are quick to point out that it is the immediate b ...

Top 4 Reasons Why Outsourcing Might be the Right Option for Your Business

Top 4 Reasons Why Outsourcing Might be the Right Option for Your Business

Day-to-day decisions for many companies can monopolize the energy of its key decision makers. Carving out the time to consider your higher level strategic view that could fundamentally impact the direction of a business takes a strict discipline and a strong determination. However, when this is accomplished, the rewards and long-term benefits make the effort so worthwhile. Take for instance the critical decision of whether or not to outsource your call center or call answering requirements. Here are top 4 reasons why you might consider outsourcing: 1. Cost savings: Outsourcing to vendors that specialize in a given function create efficiencies. It also reduces or, in some cases, eliminates the need to create and maintain the IT infrastructure needed to perform, manage and track these activities. That alone is enough for many to make outsourcing a priority. 2. Reducing staffing requirements: This is of particular importance for companies that experience demand fluctuations ...

Who Handles Your Emergency Calls After-Hours?

Who Handles Your Emergency Calls After-Hours?

Today a municipality must fulfil a number of responsibilities in order to give its residents the best possible quality of life. From coordinating everything from snow clearing to the repair of street lights, municipalities have a never-ending list of things to do, often on a tight budget.  Communicating with, and responding to citizens inquiries should be at the top of the list.

Are You Ready for Shopping Season? How Outsourcing Your Order-Taking can Help

Are You Ready for Shopping Season? How Outsourcing Your Order-Taking can Help

From the small business to online retailers, there is nothing like the holiday season to get people in the “store” and drive revenue. With this season quickly approaching, many businesses are getting their ducks in a row.  The unfortunate fact of the holidays is that it is the one point where customer loyalty goes out the window, and no matter what your relationship with your customers is like, they will go elsewhere if you can’t meet their needs. If this is a situation that you’re familiar with, you may be interested in exploring what an order-taking service could do for you.  

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