We're proud of our company’s history and the progress we've made. We have built quite the track record over the years as leaders in our industry and have the resume to prove it.
ISO 9001 Quality Management
Being one of the few contact centers in North America that is ISO registered, we follow an international standard of quality assurance when developing, implementing, and improving the effectiveness and efficiency of our service delivery. To ensure our ongoing commitment to quality standards, our quality management system is audited multiple times per year both internally and by third party specialists. We take our business seriously so that you can relax in knowing your company's needs are being met 24/7, 365.
EY Entrepreneur of The Year Award Winner
The Ernst & Young Entrepreneur of The Year (EOY) awards are held in more than 140 cities and in more than 50 countries worldwide. Now in its 20th year, EOY celebrates the contribution and spirit of entrepreneurs, honoring Canada's most impressive entrepreneurs from all areas of business.
In 2014, Telelink Co-CEOs Cindy Roma and Sydney Ryan were named Entrepreneur of The Year award winners, recognizing Telelink as one of Canada’s most innovative, fast-growing, and high-potential businesses.
PROFIT 500: Canada's Fastest Growing Companies
Sponsored by ProfitGuide.com and PROFIT Magazine, the PROFIT 500 is Canada’s largest annual celebration of entrepreneurial achievement. Ranking Canada’s fastest-growing companies by five-year revenue growth nationally, regionally and by industry, the PROFIT 500 program gives entrepreneurs and their businesses the recognition they deserve for their achievements and contributions to Canada. In June 2014, Telelink was named to the 26th annual PROFIT 500 list, ranking 343rd/500.
Sponsored by PROFIT Magazine and Chatelaine, the PROFIT/Chatelaine W100 ranking and awards program is Canada’s largest celebration of entrepreneurial achievement by women. The PROFIT/Chatelaine W100 ranks female entrepreneurs by a composite score that considers the size, growth rate and profitability of the companies they own and manage.
In October 2013, Telelink Co-CEOs Cindy Roma and Sydney Ryan were named to the 16th annual W100 list, ranking in the top 50.
CAM-X: 14 Time Award Winner
CAM-X is an industry trade Association representing call centers and telephone answering service companies across North America who work together to share ideas and develop new technologies continue the growth of their businesses and the industry. CAM-X members are leaders in the field offering the most progressive of solutions available in today’s call center environment.
CAM-X recognizes service excellence throughout the industry with their annual awards program. Telelink is a 14 time winner of the CAM-X Award of Excellence, including the 10 Year Diamond Plus Award of Excellence, and 10 time winner of the CAM-X Call Center Award of Distinction.
ATSI: 10 Time Award Winner
Founded in 1942, the Association of TeleServices International (ATSI) represents 350 of the most sophisticated teleservice agencies in the world, and supports a mandate to promote continued success of its members and the industry through education and research and development. ATSI recognizes service excellence throughout the industry with their annual awards program. Telelink is a 10 time winner of ATSI’s Award of Excellence, and 10 time winner of ATSI’s Award of Distinction